top of page

Terms and Conditions

Effective Date: 20th December 2024
Last Updated: 17th January 2025

​​

​

These Terms and Conditions constitute a legal and binding agreement between You (the "User") and Giggles Platonic Dating Services Private Limited (hereinafter referred to as "Giggles," "We," "Us," or "Our"). These Terms and Conditions outline the rules and guidelines for using and/or registering with the Giggles Platonic Dating mobile application ("App") and any associated services provided by Us (collectively referred to as "Services").

​

We reserve the right to update these Terms and Conditions at Our sole discretion. The most recent version will always be available within the App or on Our website, including the date of the last revision. Continued use of the App or Services after any updates constitutes Your acceptance of the revised Terms and Conditions.

​

By accessing the App or using the Services offered, You acknowledge that You are bound by these Terms and Conditions, along with any related policies provided by Giggles. If You do not agree to these Terms and Conditions, please refrain from using the App, registering for the Services, or engaging with the platform in any way.

​

Your use, registration, or participation in any capacity with the App or Services signifies Your understanding and agreement to these Terms and Conditions and any applicable policies.


 

  1. Context

 

(a) Giggles Platonic Dating provides a platform designed to foster platonic connections through matchmaking services, offering recommendations and suggestions based on Users' preferences and interests ("Services"). Giggles reserves the right to introduce additional features or revise existing Services at its discretion. Any such changes will remain subject to these Terms and Conditions. We also reserve the right to discontinue any part of the Services at any time without prior notice.

 

(b) The App is a premium, subscription-based social and platonic dating platform, designed for individuals looking to make meaningful, platonic connections. Giggles blends social media functionality with the principles of dating by enabling Users to share photos, videos, and short video clips("snip/s") while connecting with others based on shared interests. The App is committed to safe and respectful interactions, with a vision of providing Users with a secure space to meet compatible companions for platonic activities and mutual interests.

 

Users can browse profiles, send connection requests, and, upon mutual agreement, initiate conversations or schedule platonic dates at physical venues.

 

(c) To use the App, Users must register by creating a profile that includes their personal and identity details. They may only upload images and videos that align with the platform’s content guidelines. All Users undergo a mandatory identity verification process via Aadhaar and face-matching technology, handled by third party services to ensure authenticity and safety.

​

Details provided by the Users during registration, such as name, date of birth, and any identity information, are verified against user provided Government ID to ensure accountability and adherence to our policies, as outlined in our Privacy Policy.

 

(d) Users can participate in offline and online events (“Events”) organized by Giggles to connect with others in person. These events are curated with specific guidelines:

 

-   Events are location based and initially held in Bangalore, India.

-   Seats are limited and allocated on a first-come, first-serve basis.

-   Events take place at venues such as play arenas, arcade game zones or sports centers, etc.

 

Giggles, its employees, affiliates, or representatives are not responsible for any goods or services provided by third-party vendors or venues hosting the Events. If a user loses their personal belongings during these events we cannot be held responsible.
 

 

2. Eligibility

 

(a) To create an account or use the Services provided by Giggles Platonic Dating, you must meet all of the following requirements. By using our Services, you represent and warrant that:

 

  • You are at least 18 years old;

  • You are legally qualified to enter a binding contract with Giggles Platonic Dating Services Private Limited;

  • You are not prohibited by law from using our Services;

  • You have not committed, been convicted of, or pled no contest to a felony or indictable offense (or a crime of similar severity), a sex crime, or any crime involving violence or the threat of violence;

  • You are not a registered sex offender under any applicable state, local, or national laws.

 

(b) If, at any point, you fail to meet the eligibility requirements stated above, your authorization to access the Services will be automatically revoked. Giggles reserves the right to terminate your account and restrict access to the Services without prior notice.

 

(c) By agreeing to these Terms and Conditions, you authorize Giggles (and its third-party verification partners) to conduct necessary identity checks on your profile.

 

(d) As part of the registration process, Users may be required to complete a brief profile questionnaire detailing their personal preferences and interests. This information helps Giggles recommend compatible connections and enhance the User experience.

 

3. End User License Agreement​

​

(a) You acknowledge that you agree to:

 

  • Abide by these Terms and Conditions and regularly review the Giggles app or website to stay informed of any updates;

  • Comply with all applicable laws, including but not limited to privacy laws, intellectual property laws, anti-spam laws, and other regulatory requirements;

  • Use the latest version of the Giggles Platonic Dating app as and when available on playstore or appstore;

  • Interact respectfully with Giggles customer care representatives, employees, and other Users;

  • Maintain a secure and strong sense of account safety, taking reasonable steps to protect your login credentials;

  • Present yourself authentically during verifications and comply with in-app identity requirements.

 

(b) Acknowledge that you understand this terms of service and agree that you will not:

 

  • Misrepresent any aspect of your identity information;

  • Use the Services in any manner that damages, disrupts, or prevents access for other Users;

  • Engage in harmful, illegal, or malicious activities, including fraud, harassment, or stalking;

  • Share or post Prohibited Content (see 4(c) below for further details);

  • Solicit personal, financial, or identifiable information from other Users for commercial or unlawful purposes;

  • Use another User’s account or create multiple accounts after being suspended or terminated by Giggles;

  • Upload viruses, malware, or any malicious code that could compromise the security of the Giggles platform;

  • Reverse-engineer, copy, modify, or otherwise misuse Giggles’ proprietary materials or Services;

  • Violate intellectual property rights, privacy rights, or other legal protections of Users or third parties;
    Engage in activities that promote hate, violence, illegal activities, or inappropriate behavior, including graphic violence, hate speech, and illegal substances;

  • Claim or imply that Giggles endorses any of your statements without written consent.

 

(c) Prohibited / restricted content

Giggles prohibits the upload or sharing of the following types of content. Sharing such content may lead to immediate suspension or termination of your account:

 

  • Offensive, harassing, or alarming material;

  • Obscene, pornographic, or violent content, including nudity;

  • Discriminatory content that promotes racism, sexism, hatred, or bigotry;

  • Content encouraging illegal activities, such as terrorism or racial hatred;

  • Defamatory, libelous, or untrue statements;

  • Commercial content promoting sales, solicitations, or external services (e.g., sugar relationship or advertising);

  • Spam, junk mail, or fraudulent schemes;

  • Material containing spyware, viruses, or malicious code;

  • Unauthorized use of personal images or likeness, especially of minors;

  • Any content inconsistent with Giggles’ mission to create a safe, respectful, and platonic dating environment.

  • Refer to our anti- CSAE policy for details on our anti-child sexual abuse and exploitation policy.

 

(d) Additional Guidelines for User Video Content

 

Users creating video content on giggles must adhere to the following:

​

  • Avoid vulgar language, sexually explicit narratives, and excessive profanity;

  • Refrain from uploading nudity, sexually suggestive content, or depictions of sexual acts.

  • Ensure no child exploitation or sexualization of minors in any form.

  • Avoid impersonating others by misusing names, likeness, or personal information.

  • Do not promote illegal activities, controlled substances, or hate speech.

  • Refrain from using gestures or expressions intended to offend or incite violence.

 

(e) Verification Compliance

​

Non-compliance with verification requests from Giggles will result in account termination without recourse. Giggles reserves the right to take necessary actions to address verification-related issues.

​

(f) Failing to adhere to our content guidelines and / or posting, uploading or sharing via personal chat any prohibited content as mentioned in clause (c) and (d) above will result in immediate termination of your account, irrespective of your membership status. Further admission to the app is strictly upon review and sole discretion of our platform's content moderation team.

 

4. Use of Services

​

(a) Accounts created on Giggles Platonic Dating (“Giggles”) are for personal use only and cannot be transferred or assigned to others. Access to the Giggles app is granted exclusively to subscribed users under a premium subscription plan. Giggles is not liable for unauthorized access to your account caused by theft, hacking and any / all unauthorized use of your credentials.

You are responsible for safeguarding your account credentials and ensuring they remain confidential. Users must not share their login information with others or allow third parties to access their accounts.

 

(b) You are solely responsible for the accuracy, relevance, and lawfulness of the information and content (e.g., photos, videos, posts) you share on Giggles.

Any content you upload to your profile will be visible to other users. By submitting content, you represent that you own all rights to the content or have the necessary permissions to share it and grant Giggles a license to display it.
 

  • Content posted on your profile may be visible to other users on Giggles. Exercise caution when sharing personal information and ensure your content aligns with the app's purpose and guidelines.

 

  • Giggles reserves the right to review, edit, or remove any content that violates its terms or policies, including content flagged by users or identified through moderation. Giggles may restrict access to such content without prior notice.

 

 

(c) Giggles is not responsible for the conduct of users online or offline. You are solely responsible for exercising caution in interactions, especially when meeting others in person.

Matches on Giggles are curated based on our system, but there is no guarantee regarding the number, quality, or compatibility of matches.
 

  • Giggles emphasizes user safety and provides an SOS feature that allows users to send an alert to designated contacts if they feel unsafe during in-person meetings. Ensuring all your offline interactions with people you meet on the app must be a conscious choice of the user and our ground support will only be deployed in case the date / meet has been scheduled on our app.
     

  • Users are encouraged to meet in safe, public places and inform trusted individuals of their plans.
     

  • Giggles does not guarantee successful matches, lasting connections, or compatibility with other users. Our SOS features are only an aid and we are not liable for anything beyond the best of our efforts and intentions to provide a safe and secure platonic experience.

 

(d) Giggles has zero tolerance for abusive behavior, harassment, inappropriate content, or trolling. Any violations will result in immediate account suspension or termination. Violations can be reported via email at help@gigglesdating.com.

Giggles reserves the right to remove content, including matches or interactions, at its discretion if it deems the content violates its policies, compromises user safety, or affects app quality.

 

(e) Giggles requires Aadhaar-based identity verification to maintain a safe and genuine user environment. Users who fail or refuse to complete the verification process or furnish fake credentials may have their accounts terminated.

By using the app, you release Giggles from liability arising from interactions with other users, including personal injury, property damage, or disputes resulting from in-app or offline interactions.

Giggles may engage third-party services for identity verification or other app features but does not guarantee their accuracy beyond the representations of these providers.

 

(f) Users must interact respectfully with others and adhere to the app’s purpose of fostering safe, platonic connections. Violations of community guidelines may lead to account suspension or termination.

 

5. Payments and Membership

​

(a) Payment Processing

Users can subscribe to Giggles’ premium membership plans by paying through credit cards, debit cards, UPI, net banking, or other payment methods, which will be processed by third-party payment processors. These processors may request additional information to complete the payment process and may charge applicable fees. Users are subject to the terms, conditions, and privacy policies of the respective payment processors for all payment-related aspects.

 

(b) Prepaid Subscription

All membership plans are prepaid and provide access to Giggles’ services for the duration specified in the plan. Subscription prices are inclusive of applicable taxes unless stated otherwise.

 

(c) Price Changes

Giggles reserves the right to modify the pricing of its membership plans. Any changes will be communicated to the User via their registered contact information.

 

(d) Offers

Giggles may offer discounts, cashback, or membership extensions as part of promotional  or introductory campaigns. Eligibility for these offers will be determined by Giggles or its partners, and only Users meeting the criteria and completing the onboarding process will qualify. Giggles reserves the right to modify or withdraw promotional offers at its discretion without prior notice.

 

(e) Membership Plans

Giggles memberships are sold exclusively and limited  in number. The number memberships sold are strategically rolled out to ensure a healthy gender ratio on our platform. Our focus is on quality of services rather than quantity.

​

Giggles offers the following plans:

​

  1. Standard monthly membership  plan:

 

Available to select members approved from the waiting list. This selection is upon successful verification and complete adherence to our policies including not limited to this terms and conditions agreement.

​

Giggles reserves the rights to approve, reject, promote  or  demote a user to and from the waiting list, this decision is made under sole discretion of Giggles and no explanation or reasoning will be provided for questions raised about our approval process.

​

I. Standard membership pricing for Male users:

 

Male users on the app, if approved from the waiting list, are offered a membership at the standard pricing of ₹5000 inclusive of taxes. However this price may vary from time to time due to promotional / introductory or other offers as part of marketing campaigns and customer satisfaction efforts.

​

The pricing and cost of membership is subject to change without prior notice and users are responsible to clearly understand this information at the time of purchase of membership and at every subsequent renewal.

 

II. Standard membership pricing for Female users:

​

Female users on the app, if approved from the waiting list, are offered a membership at the standard pricing of ₹1500 inclusive of taxes. However this price may vary from time to time due to promotional / introductory or other offers as part of marketing campaigns and customer satisfaction efforts.

​

The pricing and cost of membership is subject to change without prior notice and users are responsible to clearly understand this information at the time of purchase of membership and at every subsequent renewal.

 

III. Difference in price for users of different genders:

​

Giggles offers differential pricing for male and female memberships to promote an inclusive and balanced user base. 

 

  • By lowering the membership pricing for female members, Giggles aims to foster more active participation, ensuring a vibrant and diverse community on the platform.
     

  • Dating platforms often face an imbalance due to a significantly higher number of male users. This pricing structure helps mitigate overcrowding by male users while maintaining a balanced and equitable community.
     

  • A well-balanced community improves the quality of connections and interactions for all members, aligning with Giggles’ mission to create meaningful, platonic connections.
     

  • The membership fees, including the difference in pricing for male and female users, are subject to change at the sole discretion of Giggles. Any changes to pricing will be communicated to users via their registered details. Users acknowledge and agree that they shall not dispute or refute such changes, as continued use of the platform constitutes acceptance of the updated pricing.
     

 

6. Notifications, Emails and communication

​

We may send you emails, text messages, push notifications, alerts, and other messages related to the Giggles app and/or services. These communications may include updates about features, enhancements, offers, promotions, events, or other relevant information.

Upon downloading the Giggles app, you will be asked to accept or deny push notifications/alerts. If you deny, you will not receive any push notifications or alerts. If you accept, push notifications/alerts will be automatically sent to you as part of our services.

For other types of messaging or communication, such as emails or text messages, you may unsubscribe or opt-out at any time by following the instructions included in the communication or by contacting us at hello@gigglesdating.com.

 

​

7. Disclaimer

 

(a) THIS SECTION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. GIGGLES PROVIDES ITS SERVICES ON AN "AS IS," "AS AVAILABLE," AND "BEST EFFORTS" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THIS INCLUDES, BUT IS NOT LIMITED TO, WARRANTIES OF ACCURACY, RELIABILITY, SUITABILITY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

 

(b) GIGGLES DOES NOT GUARANTEE THAT THE USE OF ITS SERVICES WILL BE SECURE, UNINTERRUPTED, ERROR-FREE, OR MEET A USER'S EXPECTATIONS. THERE IS NO WARRANTY THAT ANY DEFECTS WILL BE CORRECTED OR THAT THE SERVICES WILL ACHIEVE ANY SPECIFIC OUTCOME OR RESULT, INCLUDING THE CREATION OF PLATONIC CONNECTIONS OR MEETING USER EXPECTATIONS FOR INTERACTIONS.

 

(c) GIGGLES DISCLAIMS LIABILITY FOR THE AVAILABILITY OR CONNECTIVITY OF ITS SERVICES AND THE OUTCOMES OF USING THEM. WE DO NOT WARRANT THE ACCURACY OR RELIABILITY OF INFORMATION PROVIDED BY OTHER USERS OR ANY OUTCOME ARISING FROM INTERACTIONS ON THE PLATFORM.

 

(d) GIGGLES DISCLAIMS ALL LIABILITY FOR VERIFICATION OUTCOMES, INCLUDING USER-PROVIDED INFORMATION VALIDATED VIA AADHAAR OR OTHER METHODS. VERIFICATION RESULTS DO NOT GUARANTEE COMPLIANCE WITH USER EXPECTATIONS, NOR DO THEY GUARANTEE THE BEHAVIOR OR ACTIONS OF OTHER USERS.

 

(e) GIGGLES AND ANY ASSOCIATED THIRD PARTIES RECOMMENDING OR PROMOTING THE SERVICES SHALL NOT BE HELD LIABLE FOR ANY USER OUTCOMES, INCLUDING, BUT NOT LIMITED TO, SATISFACTION, SAFETY, OR THE QUALITY OF CONNECTIONS MADE ON THE PLATFORM.

 

(f) USERS ACCESS AND USE THE SERVICES AT THEIR OWN RISK, WITH FULL AWARENESS AND WILLINGNESS. BY SUBSCRIBING TO GIGGLES’ SERVICES, USERS ACKNOWLEDGE AND ACCEPT ALL RISKS ASSOCIATED WITH USING THE PLATFORM, INCLUDING THE POTENTIAL FOR UNSATISFACTORY EXPERIENCES OR OUTCOMES.

 

8. Liability

 

(a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GIGGLES WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SERVICES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR RECOMMENDATIONS MADE BY THE PLATFORM, THE OUTCOME OF USER INTERACTIONS, FAILED VERIFICATION CHECKS, LOSS OR CORRUPTION OF DATA, SERVICE INTERRUPTIONS, OR PROCUREMENT OF SUBSTITUTE SERVICES. THIS APPLIES EVEN IF GIGGLES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES WILL GIGGLES BE LIABLE FOR LIQUIDATED OR PUNITIVE DAMAGES. IF YOU BECOME DISSATISFIED WITH THE PLATFORM OR SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO CEASE USING THE APP AND SITE.

 

(b) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GIGGLES WILL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATING TO THE RECOMMENDATION OF THE PLATFORM, THE CONDUCT OF USERS, OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SERVICES. THIS INCLUDES, BUT IS NOT LIMITED TO, BODILY INJURY, EMOTIONAL DISTRESS, FINANCIAL LOSS, OR OTHER DAMAGES RESULTING FROM COMMUNICATIONS, MEETINGS, OR INTERACTIONS WITH OTHER USERS OF THE PLATFORM. GIGGLES ALSO DISCLAIMS LIABILITY FOR ANY CLAIMS, LOSSES, OR DAMAGES ARISING FROM USERS WHO HAVE REGISTERED UNDER FALSE PRETENSES, ATTEMPTED TO DEFRAUD OR HARM OTHER USERS, OR CAUSED FAILURE IN CONNECTION WITH PLATONIC CONNECTIONS MADE VIA THE PLATFORM.

 

(c) YOU HEREBY WAIVE ANY AND ALL CLAIMS ARISING OUT OF YOUR USE OF THE APP OR WEBSITE.


 

9. Indemnity
 

(a) The User agrees to indemnify, defend, and hold harmless Giggles Platonic Dating, its affiliates, and each of their officers, directors, employees, agents, and related third parties from any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to any third-party claim resulting from:

 

  • the User's use of or inability to use the Platform or Services;

  • any content or postings made by the User;

  • the User's violation of any terms of this Agreement or any rights of a third party;

  • the User's violation of any applicable laws, rules, or regulations;

  • the User providing false information to Giggles or conspiring with a third party to make false information appear truthful.

 

(b) Giggles reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User. The User agrees to cooperate fully in asserting any available defenses in such cases.

 

​

10. Miscellaneous

 

(a)Governing Law and Dispute Resolution: These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. The courts in Hyderabad, Telangana shall have exclusive jurisdiction over any disputes arising out of these Terms and Conditions. In the event of any dispute, difference, or claim between Giggles Platonic Dating and the User related to these Terms and Conditions, or its interpretation, the User and Giggles shall first attempt to resolve the dispute amicably through mutual discussion within 15 days of the notice being received from one party to the other. If the dispute is not resolved through discussion, it shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended or re-enacted from time to time. The arbitration shall be conducted by a sole arbitrator selected by mutual agreement between Giggles Platonic Dating and the User. The arbitration proceedings shall be conducted in English, and the seat of arbitration shall be Hyderabad, Telangana. The award rendered by the arbitrator shall be final and binding on both parties.

 

(b) Amendments: Giggles Platonic Dating may, at any time and subject to applicable laws, modify, update, or delete any provision of these Terms and Conditions, including changes to charges, benefits, features, or services offered. Such changes may be communicated to the User through notices or updates posted on the Platform or by other means. The User will be deemed to have accepted any such amendments by continuing to use the Platform after the changes are made. Giggles Platonic Dating reserves the right to amend these Terms and Conditions at any time.

 

​

11. Conclusion

(a) By using our Services, You accept the Terms and Conditions of Giggles Platonic Dating.

 

(b) By using our Services, whether through a mobile device, mobile application, or computer, You agree to be bound by
 

I. these Terms and Conditions, which we may amend from time to time;
 

II. our Privacy Policy; and
 

III. any additional terms upon registration. If You do not accept and agree to be bound by all of the terms, You are not entitled to use our Services.
 

If you have any questions about these Terms of Use, the practices of the App, or your experience, or in case of any complaints, clarifications, or grievances in relation to the Services or the use of the App, You may contact us by emailing at hello@gigglesdating.com or by calling our customer support number at +91-9121841657.

bottom of page